The Problem We Solve
Behavioural and Psychological Symptoms of Dementia (BPSD) — agitation, aggression, calling out — are among the toughest challenges in care.
Under pressure, Care homes may turn to antipsychotics, but regulations demand these are a last resort. With a clear, non-drug process in place, staff understand the behaviours they see, respond to underlying needs, resident well-being improves and inspection compliance strengthens.

Designed for CMS & Local State Compliance

The ICE Dementia Care System aligns directly with CMS guidelines:

“Residents who use psychotropic drugs receive gradual dose reductions, and behavioural interventions, unless clinically contraindicated.” — CMS

What this means for you:

• Documented evidence for every resident prescribed antipsychotics
• A repeatable, non-drug process for managing behaviours
• A ready-to-go folder of policies, plans, and results for inspections

How Our Training Meets Care Standards

The ICE Dementia Framework aligns directly CMS, state and international best practice:

CMS (US): F-Tag 758

(Psychotropic medications) states that facilities must ensure residents are not given psychotropic drugs unless necessary to treat a specific diagnosed disorder, and that non-pharmacological interventions must be attempted and documented first.

What you gain:

• A clear, step-by-step, non-drug process for assessing behaviours of concern.

• Practical tools to identify and address unmet needs before medication is considered.

• A repeatable, non-drug-first approach that meets regulator expectations.

Why this matters:
Guidelines tell you what to aim for — our training shows your staff exactly how to achieve it.
This is the process regulatory authorities expect to see during inspections.

Download the attachment to view our detailed guide showing how this training meets each regulation specific requirements.

Case Study: Paula

Before the ICE Framework
Paula refused personal care 5–6 times each week. This was distressing for Paula and highly stressful for staff. PRN medication was often used. However, this only managed the surface behaviour and did not address the underlying causes.

After 8 weeks using the ICE Framework
Refusals dropped to just 1–2 times per week. PRN use was reduced, and staff reported that personal care became calmer and more manageable.

Why it worked
Staff who knew Paula best were able to apply the ICE Dementia Framework, turning their daily knowledge into practical strategies.

Applying the ICE Dementia Framework

Investigate the behaviour of concern
Staff assessed Paula’s personal care experience from her perspective.

Connect to unmet needs
By reviewing the situation through Paula’s eyes, staff identified and addressed key factors, including:

• The personal care environment

• Paula’s experience of pain during care

• Her understanding of what was happening and resulting anxiety

• The way staff approached and communicated with her, ensuring consent

Evaluate changes to maintain well-being
Staff continued to monitor Paula’s needs daily, adapting strategies as circumstances changed.

The Result
A Paula-centred personal care approach that adapts to her needs, reduces distress, and promotes dignity and well-being.

 Staff Reflections 

“The course has helped me see the person, not just the dementia. I feel more confident in my care, and I can see the difference it makes in residents’ lives.”
Health Care Assistant

“The training gave me a deeper understanding of dementia — especially the importance of the environment and person-centred care. I now feel confident supporting families and sharing this approach with colleagues.”
Senior Nurse

“Since completing the training, I’ve slowed down to the residents’ pace, connected more personally, and rediscovered the enjoyment in my work.”
Care Staff Member

How It Works — 90-Day Path

Week 0–1: Pre-Training Audit & Manager Kickoff
Establish your baseline, set priorities, and align the team.

Weeks 1–8: Online Training & Application
Staff complete 10 modules. Each student selects one resident and develops a well-being plan as they progress through the course.

Weeks 8–12: Results & Next Steps
Review outcomes, compile your inspection-ready binder, and set the plan for the next quarter.

Fast-Track Option
For homes facing urgent inspection needs, significant progress can be achieved in just 30 days — with early results visible in staff practice and resident care.